diff --git a/docs/api-consumer-guide.md b/docs/api-consumer-guide.md
index 7df06f6..a4b0fca 100644
--- a/docs/api-consumer-guide.md
+++ b/docs/api-consumer-guide.md
@@ -381,7 +381,7 @@ OIDC-style claims for the authenticated user. The response contains only the cla
 
 - always: `email`
 - scope `id`: `person_id`, `address_id`
-- scope `roles`: `roles` (array; only the roles that actually grant something are exported — the implicit baseline role is stripped, and so are the `*_PENDING` markers of roles the BusPro CRM claims but nobody has approved yet, see `docs/user-roles.md`)
+- scope `roles`: `roles` (array; only the roles that actually grant something are exported — the implicit baseline role is stripped, and so are the `*_PENDING` markers of roles the BusPro CRM claims but nobody has approved yet, see `docs/buspronet-schema/crm-selection-queries.md#from-claim-to-role`)
 - scope `profile`: `profile` object:
 
 ```json
diff --git a/docs/bpn-connect-query-reference.md b/docs/bpn-connect-query-reference.md
index 7d35e1b..6a3cc46 100644
--- a/docs/bpn-connect-query-reference.md
+++ b/docs/bpn-connect-query-reference.md
@@ -577,6 +577,10 @@ Known role mapping from the XML parser:
 - admin users also receive default hotel code `SSL`
 - no matched role means `ROLE_CUSTOMER`
 
+These are the CRM's claims. The portal filters them before storing anything (staff-only
+roles, approval markers), so a proxy must return the claims unfiltered — see
+`docs/buspronet-schema/crm-selection-queries.md#from-claim-to-role`.
+
 Candidate SQL for selected customer selections:
 
 ```sql
diff --git a/docs/buspronet-schema/crm-selection-queries.md b/docs/buspronet-schema/crm-selection-queries.md
index caf384f..8747022 100644
--- a/docs/buspronet-schema/crm-selection-queries.md
+++ b/docs/buspronet-schema/crm-selection-queries.md
@@ -29,6 +29,35 @@ Symfony roles:
 Only selections with `auswahl="True"` count. Every `Admin/*` controller is gated on
 one of these roles.
 
+These are *claims*, not grants. What an account ends up holding is decided by
+`Role::sync()` (`src/Security/Role.php`) on every login — see
+[From claim to role](#from-claim-to-role).
+
+---
+
+## From claim to role
+
+BusPro backend users can edit their own CRM selections, so the claims above are
+filtered before anything is stored:
+
+| Role | Claimed without a staff address | Claimed with a staff address |
+| --- | --- | --- |
+| `ROLE_TEAMER` | granted | granted |
+| `ROLE_HOUSE_MANAGER` | nominated | nominated |
+| `ROLE_ADMIN`, `ROLE_TEAM_ADMIN`, `ROLE_MANAGER`, `ROLE_GROUPS_ADMIN`, `ROLE_GROUPS_MANAGER`, `ROLE_CUSTOMER_EXPERT` (`Role::EMPLOYEE_ONLY`) | **ignored** | nominated |
+
+- **Staff address**: the login email's domain is listed in `employee_email_domains`
+  (`config/services.yaml`, exact match, never a suffix). Such an account also gets
+  `ROLE_EMPLOYEE`, which is derived from the address and not from the CRM.
+- **Nominated**: stored as the marker `ROLE_X_PENDING`, which grants nothing until an
+  administrator approves it in `/admin/user`. Nominations are announced to
+  `role_nomination_notification_emails`.
+- **Ignored**: treated exactly like a selection that is not set. No marker is stored,
+  and a role approved earlier is **revoked** on the next login. A leftover marker from
+  before the rule cannot be approved and disappears on that login too.
+- Anything the CRM stops claiming is revoked, approved or not.
+- An account left without any effective role gets `ROLE_CUSTOMER`.
+
 ---
 
 ## The four tables
@@ -398,11 +427,11 @@ BusProNet host is the fix, and no schema change is needed.
 
 ## Portal side: a correct XML is not enough
 
-`BpnAuthenticator::createOrUpdateLocalUser()` snapshots the roles onto the local `User`
-entity at login (`setRoles($crmAttributes->roles)` /
-`setHotelCodes($crmAttributes->hotelCodes)`). Roles are **not** re-read per request. So
-after fixing BusPro the affected user must **log out and log in again** before
-`ROLE_GROUPS_ADMIN` takes effect — an active session keeps the stale role set.
+`BpnAuthenticator::syncFromCrm()` writes the roles onto the local `User` entity at login,
+through `Role::sync()` (see [From claim to role](#from-claim-to-role)), and the hotel codes
+verbatim. Roles are **not** re-read per request. So after fixing BusPro the affected user
+must **log out and log in again**, and even then `ROLE_GROUPS_ADMIN` only takes effect once
+the account has a staff address and an administrator has approved the nomination.
 
 ---
 
diff --git a/src/Security/BpnAuthenticator.php b/src/Security/BpnAuthenticator.php
index e09bde9..b93110b 100644
--- a/src/Security/BpnAuthenticator.php
+++ b/src/Security/BpnAuthenticator.php
@@ -182,9 +182,11 @@ class BpnAuthenticator extends AbstractLoginFormAuthenticator implements Authent
             ->setHotelCodes(array_values(array_unique($crmAttributes->hotelCodes)))
         ;
 
+        // Compared on the full role sets rather than on the markers alone: nominatedFrom() needs
+        // to see ROLE_EMPLOYEE to know whether an EMPLOYEE_ONLY marker counts.
         $nominated = array_values(array_diff(
-            Role::pendingOnly($user->getRoles()),
-            Role::pendingOnly($previousRoles),
+            array_keys(Role::nominatedFrom($user->getRoles())),
+            array_keys(Role::nominatedFrom($previousRoles)),
         ));
 
         if ([] === $nominated) {
@@ -198,9 +200,9 @@ class BpnAuthenticator extends AbstractLoginFormAuthenticator implements Authent
             'roles' => $nominated,
         ]);
 
-        // Only the newly appeared markers reach this point, so a repeat login with a nomination
-        // still standing announces nothing. That difference is the whole de-duplication.
-        return array_keys(Role::nominatedFrom($nominated));
+        // Only the newly appeared nominations reach this point, so a repeat login with a
+        // nomination still standing announces nothing. That difference is the whole de-duplication.
+        return $nominated;
     }
 
     public function onAuthenticationSuccess(Request $request, TokenInterface $token, string $firewallName): ?Response
diff --git a/src/Security/Role.php b/src/Security/Role.php
index f0f951f..e5a7ffe 100644
--- a/src/Security/Role.php
+++ b/src/Security/Role.php
@@ -23,6 +23,10 @@ namespace App\Security;
  * That widens a claim from "what the CRM reports" to "what the CRM reports plus what the account
  * itself implies", and nothing more: ROLE_EMPLOYEE is not administrative, so it cannot reach the
  * nomination path, and the CRM remains the only source for every role that grants privileges.
+ *
+ * ROLE_EMPLOYEE does gate a few administrative roles, though (see EMPLOYEE_ONLY): for those, a
+ * CRM claim only counts when the account is staff. It narrows what the CRM can nominate and
+ * never widens it — the approval step still applies on top.
  */
 final class Role
 {
@@ -33,6 +37,7 @@ final class Role
     public const USER = 'ROLE_USER';
 
     public const ADMIN = 'ROLE_ADMIN';
+    public const TEAM_ADMIN = 'ROLE_TEAM_ADMIN';
     public const MANAGER = 'ROLE_MANAGER';
     public const TEAMER = 'ROLE_TEAMER';
     public const CUSTOMER = 'ROLE_CUSTOMER';
@@ -58,6 +63,7 @@ final class Role
      */
     public const ALL = [
         self::ADMIN,
+        self::TEAM_ADMIN,
         self::MANAGER,
         self::TEAMER,
         self::CUSTOMER,
@@ -90,6 +96,7 @@ final class Role
      */
     public const ADMINISTRATIVE = [
         self::ADMIN,
+        self::TEAM_ADMIN,
         self::MANAGER,
         self::HOUSE_MANAGER,
         self::GROUPS_ADMIN,
@@ -97,6 +104,25 @@ final class Role
         self::CUSTOMER_EXPERT,
     ];
 
+    /**
+     * Administrative roles reserved for staff accounts. A CRM claim for one of these is ignored
+     * unless the account is also claimed as ROLE_EMPLOYEE, so it neither nominates nor keeps a
+     * role approved earlier. BusPro backend users outside the company can edit their own CRM
+     * selections too, and these roles reach far enough that the email domain has to agree.
+     * ROLE_HOUSE_MANAGER is the one administrative role left out: a Hausleitung signs in with
+     * the hotel's own address.
+     *
+     * @var string[]
+     */
+    public const EMPLOYEE_ONLY = [
+        self::ADMIN,
+        self::TEAM_ADMIN,
+        self::MANAGER,
+        self::GROUPS_ADMIN,
+        self::GROUPS_MANAGER,
+        self::CUSTOMER_EXPERT,
+    ];
+
     /**
      * Roles nobody may approve for their own account. ROLE_ADMIN outranks every check in this
      * application, including the approval surface itself, so it always takes a second
@@ -159,7 +185,9 @@ final class Role
     }
 
     /**
-     * The roles behind those markers, labelled — what an approver acts on.
+     * The roles behind those markers, labelled — what an approver acts on. A marker for an
+     * EMPLOYEE_ONLY role on an account that is not staff is left out: it predates the rule and
+     * goes on that account's next login, and until then it must not be approvable.
      *
      * @param string[] $roles
      *
@@ -170,9 +198,15 @@ final class Role
         $labels = self::labels();
         $nominated = [];
 
+        $isEmployee = \in_array(self::EMPLOYEE, $roles, true);
+
         foreach (self::pendingOnly($roles) as $marker) {
             $role = self::realRole($marker);
 
+            if (false === $isEmployee && \in_array($role, self::EMPLOYEE_ONLY, true)) {
+                continue;
+            }
+
             if (\in_array($role, self::ADMINISTRATIVE, true)) {
                 $nominated[$role] = $labels[$role];
             }
@@ -184,6 +218,8 @@ final class Role
     /**
      * The whole policy, applied on every login.
      *
+     * 0. drop the claims for EMPLOYEE_ONLY roles unless ROLE_EMPLOYEE is claimed as well — they
+     *    then count as not made, so the steps below revoke and never mark them;
      * 1. revoke everything the CRM no longer claims — granted roles and markers alike, which is
      *    what makes BusPro the source of truth;
      * 2. grant the unconditional roles it claims;
@@ -204,6 +240,10 @@ final class Role
     {
         $claimed = array_values(array_intersect(self::ALL, array_unique($claimedRoles)));
 
+        if (false === \in_array(self::EMPLOYEE, $claimed, true)) {
+            $claimed = array_values(array_diff($claimed, self::EMPLOYEE_ONLY));
+        }
+
         $roles = array_values(array_filter(
             self::assignedOnly($storedRoles),
             static fn (string $role): bool => \in_array(self::realRole($role), $claimed, true),
@@ -224,8 +264,8 @@ final class Role
 
     /**
      * Turns a marker into the role it stands for. Refuses anything the account is not nominated
-     * for, so neither a hand-crafted request nor a claim revoked while the confirmation dialog
-     * was open can grant a role the CRM never reported.
+     * for (see nominatedFrom()), so neither a hand-crafted request nor a claim revoked while the
+     * confirmation dialog was open can grant a role the CRM never reported.
      *
      * @param string[] $storedRoles
      *
@@ -237,7 +277,7 @@ final class Role
     {
         $roles = self::assignedOnly($storedRoles);
 
-        if (false === \in_array(self::pending($role), $roles, true)) {
+        if (false === \array_key_exists($role, self::nominatedFrom($roles))) {
             throw new \InvalidArgumentException(sprintf('The role "%s" is not pending approval.', $role));
         }
 
@@ -284,6 +324,7 @@ final class Role
     {
         $labels = [
             self::ADMIN => 'Administration',
+            self::TEAM_ADMIN => 'Team Administration',
             self::MANAGER => 'Manager:in',
             self::TEAMER => 'Teamer:in',
             self::CUSTOMER => 'Kund:in',
diff --git a/tests/Controller/Admin/User/ApproveRoleControllerTest.php b/tests/Controller/Admin/User/ApproveRoleControllerTest.php
index 86ce260..9e8a18c 100644
--- a/tests/Controller/Admin/User/ApproveRoleControllerTest.php
+++ b/tests/Controller/Admin/User/ApproveRoleControllerTest.php
@@ -33,11 +33,11 @@ class ApproveRoleControllerTest extends TestCase
 
         $controller = new TestableApproveRoleController($entityManager, $this->createStub(LoggerInterface::class));
 
-        $response = $controller->index($user, Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN'));
+        $response = $controller->index($user, Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER'));
 
         self::assertSame(Response::HTTP_OK, $response->getStatusCode());
         self::assertSame('admin/user/modal_approve_role.html.twig', $controller->renderedView);
-        self::assertSame([Role::TEAMER, Role::pending(Role::GROUPS_ADMIN)], Role::assignedOnly($user->getRoles()));
+        self::assertSame([Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)], Role::assignedOnly($user->getRoles()));
     }
 
     public function testPostGrantsTheRoleAndRedirectsTheBrowser(): void
@@ -49,9 +49,9 @@ class ApproveRoleControllerTest extends TestCase
 
         $controller = new TestableApproveRoleController($entityManager, $this->createStub(LoggerInterface::class));
 
-        $response = $controller->index($user, Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN', 'POST'));
+        $response = $controller->index($user, Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER', 'POST'));
 
-        self::assertSame([Role::TEAMER, Role::GROUPS_ADMIN], Role::assignedOnly($user->getRoles()));
+        self::assertSame([Role::TEAMER, Role::HOUSE_MANAGER], Role::assignedOnly($user->getRoles()));
         self::assertTrue($response->headers->has('HX-Redirect'));
         self::assertSame(['success'], array_column($controller->flashes, 'type'));
     }
@@ -94,9 +94,9 @@ class ApproveRoleControllerTest extends TestCase
 
         // Only ROLE_ADMIN needs a second pair of eyes — an approver already holds it, so the
         // rest grant less than they could grant themselves anyway.
-        $controller->index($user, Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN', 'POST'));
+        $controller->index($user, Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER', 'POST'));
 
-        self::assertSame([Role::TEAMER, Role::GROUPS_ADMIN], Role::assignedOnly($user->getRoles()));
+        self::assertSame([Role::TEAMER, Role::HOUSE_MANAGER], Role::assignedOnly($user->getRoles()));
     }
 
     public function testPostWithAnInvalidTokenIsDenied(): void
@@ -108,7 +108,7 @@ class ApproveRoleControllerTest extends TestCase
 
         $this->expectException(AccessDeniedException::class);
 
-        $controller->index($this->nominatedUser(), Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN', 'POST'));
+        $controller->index($this->nominatedUser(), Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER', 'POST'));
     }
 
     public function testApprovingForYourselfReissuesTheSecurityToken(): void
@@ -125,12 +125,12 @@ class ApproveRoleControllerTest extends TestCase
             tokenStorage: $tokenStorage,
         );
 
-        $controller->index($user, Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN', 'POST'));
+        $controller->index($user, Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER', 'POST'));
 
         // Without this the next request would find the stored roles out of step with the token
         // and end the session, logging the approver out mid-action.
-        self::assertContains(Role::GROUPS_ADMIN, $tokenStorage->getToken()?->getRoleNames() ?? []);
-        self::assertNotContains(Role::pending(Role::GROUPS_ADMIN), $tokenStorage->getToken()?->getRoleNames() ?? []);
+        self::assertContains(Role::HOUSE_MANAGER, $tokenStorage->getToken()?->getRoleNames() ?? []);
+        self::assertNotContains(Role::pending(Role::HOUSE_MANAGER), $tokenStorage->getToken()?->getRoleNames() ?? []);
     }
 
     public function testApprovingForSomebodyElseLeavesYourOwnTokenAlone(): void
@@ -148,14 +148,14 @@ class ApproveRoleControllerTest extends TestCase
             tokenStorage: $tokenStorage,
         );
 
-        $controller->index($other, Role::GROUPS_ADMIN, Request::create('/admin/user/1/approve/ROLE_GROUPS_ADMIN', 'POST'));
+        $controller->index($other, Role::HOUSE_MANAGER, Request::create('/admin/user/1/approve/ROLE_HOUSE_MANAGER', 'POST'));
 
         self::assertSame($originalToken, $tokenStorage->getToken());
     }
 
     private function nominatedUser(): User
     {
-        return (new User('teamer@example.org'))->setRoles([Role::TEAMER, Role::pending(Role::GROUPS_ADMIN)]);
+        return (new User('teamer@example.org'))->setRoles([Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)]);
     }
 }
 
diff --git a/tests/Controller/Admin/User/ShowControllerTest.php b/tests/Controller/Admin/User/ShowControllerTest.php
index 02b4ad2..a50eaf1 100644
--- a/tests/Controller/Admin/User/ShowControllerTest.php
+++ b/tests/Controller/Admin/User/ShowControllerTest.php
@@ -21,7 +21,7 @@ class ShowControllerTest extends TestCase
         $controller->index($this->nominatedUser(), $this->permissionsRequest());
 
         self::assertSame(
-            [Role::MANAGER => 'Manager:in', Role::GROUPS_ADMIN => 'Preisrechner Admin'],
+            [Role::HOUSE_MANAGER => 'Hausleitung', Role::GROUPS_ADMIN => 'Preisrechner Admin'],
             $controller->parameters['approvableRoles'],
         );
         self::assertSame([], $controller->parameters['selfRefusedRoles']);
@@ -29,7 +29,7 @@ class ShowControllerTest extends TestCase
 
     public function testWhatCannotBeSelfApprovedIsNotOffered(): void
     {
-        $user = (new User('admin@example.org'))->setRoles([Role::ADMIN, Role::pending(Role::ADMIN), Role::pending(Role::MANAGER)]);
+        $user = (new User('admin@ep-reisen.de'))->setRoles([Role::EMPLOYEE, Role::ADMIN, Role::pending(Role::ADMIN), Role::pending(Role::MANAGER)]);
 
         $controller = new TestableShowController(currentUser: $user);
 
@@ -62,8 +62,8 @@ class ShowControllerTest extends TestCase
 
     private function nominatedUser(): User
     {
-        return (new User('teamer@example.org'))
-            ->setRoles([Role::TEAMER, Role::pending(Role::MANAGER), Role::pending(Role::GROUPS_ADMIN)]);
+        return (new User('teamer@ep-reisen.de'))
+            ->setRoles([Role::TEAMER, Role::EMPLOYEE, Role::pending(Role::HOUSE_MANAGER), Role::pending(Role::GROUPS_ADMIN)]);
     }
 
     /**
diff --git a/tests/Dashboard/PendingRoleApprovalsWidgetProviderTest.php b/tests/Dashboard/PendingRoleApprovalsWidgetProviderTest.php
index ab37df6..13533cb 100644
--- a/tests/Dashboard/PendingRoleApprovalsWidgetProviderTest.php
+++ b/tests/Dashboard/PendingRoleApprovalsWidgetProviderTest.php
@@ -19,7 +19,7 @@ class PendingRoleApprovalsWidgetProviderTest extends TestCase
         $user = (new User('nominee@example.com'))
             ->setFirstName('Rita')
             ->setLastName('Vorschlag')
-            ->setRoles([Role::TEAMER, Role::pending(Role::GROUPS_ADMIN)])
+            ->setRoles([Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)])
         ;
 
         $widget = $this->provider([$user])->build();
@@ -27,7 +27,7 @@ class PendingRoleApprovalsWidgetProviderTest extends TestCase
         $this->assertNotNull($widget);
         $this->assertCount(1, $widget->entries);
         $this->assertStringContainsString('Rita Vorschlag', $widget->entries[0]->label);
-        $this->assertStringContainsString(Role::labels()[Role::GROUPS_ADMIN], $widget->entries[0]->label);
+        $this->assertStringContainsString(Role::labels()[Role::HOUSE_MANAGER], $widget->entries[0]->label);
     }
 
     /**
diff --git a/tests/Security/BpnAuthenticatorTest.php b/tests/Security/BpnAuthenticatorTest.php
index 63fa43b..587ab2e 100644
--- a/tests/Security/BpnAuthenticatorTest.php
+++ b/tests/Security/BpnAuthenticatorTest.php
@@ -43,7 +43,7 @@ class BpnAuthenticatorTest extends TestCase
     {
         $persisted = null;
         $authenticator = $this->authenticator(
-            $this->crmAttributes([Role::ADMIN, Role::TEAMER], ['SSL', 'SSL']),
+            $this->crmAttributes([Role::HOUSE_MANAGER, Role::TEAMER], ['SSL', 'SSL']),
             null,
             $persisted,
         );
@@ -51,7 +51,7 @@ class BpnAuthenticatorTest extends TestCase
         $user = $this->loadUser($authenticator);
 
         self::assertSame($persisted, $user);
-        self::assertSame(['ROLE_USER', Role::TEAMER, Role::pending(Role::ADMIN)], $user->getRoles());
+        self::assertSame(['ROLE_USER', Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)], $user->getRoles());
         self::assertSame(['SSL'], $user->getHotelCodes());
     }
 
@@ -61,7 +61,7 @@ class BpnAuthenticatorTest extends TestCase
 
         $persisted = null;
         $authenticator = $this->authenticator(
-            $this->crmAttributes([Role::TEAMER, Role::GROUPS_ADMIN], []),
+            $this->crmAttributes([Role::TEAMER, Role::HOUSE_MANAGER], []),
             $existing,
             $persisted,
         );
@@ -70,7 +70,7 @@ class BpnAuthenticatorTest extends TestCase
 
         self::assertSame($existing, $persisted, 'a login must not create a second account');
         self::assertSame(
-            ['ROLE_USER', Role::TEAMER, Role::pending(Role::GROUPS_ADMIN)],
+            ['ROLE_USER', Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)],
             $user->getRoles(),
         );
         self::assertNotNull($user->getLastLoginAt(), 'the rest of the profile is still synced');
@@ -78,24 +78,24 @@ class BpnAuthenticatorTest extends TestCase
 
     public function testApprovedRoleSurvivesTheNextLogin(): void
     {
-        $existing = (new User('manager@example.org'))->setRoles([Role::TEAMER, Role::GROUPS_MANAGER]);
+        $existing = (new User('manager@example.org'))->setRoles([Role::TEAMER, Role::HOUSE_MANAGER]);
 
         $persisted = null;
         $authenticator = $this->authenticator(
-            $this->crmAttributes([Role::TEAMER, Role::GROUPS_MANAGER], []),
+            $this->crmAttributes([Role::TEAMER, Role::HOUSE_MANAGER], []),
             $existing,
             $persisted,
         );
 
         self::assertSame(
-            ['ROLE_USER', Role::TEAMER, Role::GROUPS_MANAGER],
+            ['ROLE_USER', Role::TEAMER, Role::HOUSE_MANAGER],
             $this->loadUser($authenticator)->getRoles(),
         );
     }
 
     public function testRoleRevokedInBusProIsWithdrawnOnLogin(): void
     {
-        $existing = (new User('manager@example.org'))->setRoles([Role::TEAMER, Role::GROUPS_MANAGER]);
+        $existing = (new User('manager@example.org'))->setRoles([Role::TEAMER, Role::HOUSE_MANAGER]);
 
         $persisted = null;
         $authenticator = $this->authenticator($this->crmAttributes([], []), $existing, $persisted);
@@ -140,7 +140,7 @@ class BpnAuthenticatorTest extends TestCase
     public function testDegradedCrmResponseLeavesAnExistingAccountUntouched(): void
     {
         $existing = (new User('manager@example.org'))
-            ->setRoles([Role::TEAMER, Role::GROUPS_MANAGER])
+            ->setRoles([Role::TEAMER, Role::HOUSE_MANAGER])
             ->setHotelCodes(['DKS'])
         ;
 
@@ -155,7 +155,7 @@ class BpnAuthenticatorTest extends TestCase
 
         $user = $this->loadUser($authenticator);
 
-        self::assertSame(['ROLE_USER', Role::TEAMER, Role::GROUPS_MANAGER], $user->getRoles());
+        self::assertSame(['ROLE_USER', Role::TEAMER, Role::HOUSE_MANAGER], $user->getRoles());
         self::assertSame(['DKS'], $user->getHotelCodes());
     }
 
@@ -240,12 +240,40 @@ class BpnAuthenticatorTest extends TestCase
         self::assertSame(['ROLE_USER', Role::CUSTOMER], $user->getRoles());
     }
 
+    public function testEmployeeOnlyClaimFromAnotherDomainIsIgnored(): void
+    {
+        $persisted = null;
+        $authenticator = $this->authenticator($this->crmAttributes([Role::ADMIN, Role::TEAMER], []), null, $persisted);
+
+        $user = $this->loadUser($authenticator, 'someone@example.org');
+
+        // Not even a nomination, so there is nothing for an administrator to be told about.
+        self::assertSame(['ROLE_USER', Role::TEAMER], $user->getRoles());
+        self::assertSame([], $this->dispatched);
+    }
+
+    public function testEmployeeOnlyRoleIsRevokedWhenTheAddressIsNotStaff(): void
+    {
+        $existing = (new User('someone@example.org'))->setRoles([Role::TEAMER, Role::ADMIN, Role::HOUSE_MANAGER]);
+        $persisted = null;
+        $authenticator = $this->authenticator(
+            $this->crmAttributes([Role::TEAMER, Role::ADMIN, Role::HOUSE_MANAGER], []),
+            $existing,
+            $persisted,
+        );
+
+        $user = $this->loadUser($authenticator, 'someone@example.org');
+
+        // Only the EMPLOYEE_ONLY role goes; a Hausleitung does not need a staff address.
+        self::assertSame(['ROLE_USER', Role::TEAMER, Role::HOUSE_MANAGER], $user->getRoles());
+    }
+
     public function testANewNominationIsAnnouncedOnce(): void
     {
         $persisted = null;
         $authenticator = $this->authenticator($this->crmAttributes([Role::ADMIN], []), null, $persisted);
 
-        $user = $this->loadUser($authenticator);
+        $user = $this->loadUser($authenticator, 'someone@ep-reisen.de');
 
         self::assertCount(1, $this->dispatched);
         $message = $this->dispatched[0];
@@ -257,11 +285,11 @@ class BpnAuthenticatorTest extends TestCase
 
     public function testAStandingNominationIsNotAnnouncedAgain(): void
     {
-        $existing = (new User('teamer@example.org'))->setRoles([Role::pending(Role::ADMIN)]);
+        $existing = (new User('someone@ep-reisen.de'))->setRoles([Role::EMPLOYEE, Role::pending(Role::ADMIN)]);
         $persisted = null;
         $authenticator = $this->authenticator($this->crmAttributes([Role::ADMIN], []), $existing, $persisted);
 
-        $this->loadUser($authenticator);
+        $this->loadUser($authenticator, 'someone@ep-reisen.de');
 
         // The nomination has not changed, so there is nothing new to tell an administrator about.
         self::assertSame([], $this->dispatched);
@@ -269,11 +297,11 @@ class BpnAuthenticatorTest extends TestCase
 
     public function testAnApprovedRoleIsNotAnnouncedAsANomination(): void
     {
-        $existing = (new User('teamer@example.org'))->setRoles([Role::ADMIN]);
+        $existing = (new User('someone@ep-reisen.de'))->setRoles([Role::EMPLOYEE, Role::ADMIN]);
         $persisted = null;
         $authenticator = $this->authenticator($this->crmAttributes([Role::ADMIN], []), $existing, $persisted);
 
-        $this->loadUser($authenticator);
+        $this->loadUser($authenticator, 'someone@ep-reisen.de');
 
         self::assertSame([], $this->dispatched);
     }
diff --git a/tests/Security/RoleTest.php b/tests/Security/RoleTest.php
index be821b3..318f9f3 100644
--- a/tests/Security/RoleTest.php
+++ b/tests/Security/RoleTest.php
@@ -5,6 +5,7 @@ declare(strict_types=1);
 namespace App\Tests\Security;
 
 use App\Security\Role;
+use PHPUnit\Framework\Attributes\DataProvider;
 use PHPUnit\Framework\TestCase;
 
 /**
@@ -15,46 +16,46 @@ class RoleTest extends TestCase
 {
     public function testAdministrativeClaimOnlyProducesANomination(): void
     {
-        $roles = Role::sync([], [Role::ADMIN, Role::GROUPS_ADMIN, Role::TEAMER]);
+        $roles = Role::sync([], [Role::HOUSE_MANAGER, Role::GROUPS_ADMIN, Role::TEAMER, Role::EMPLOYEE]);
 
         self::assertSame(
-            [Role::TEAMER, Role::pending(Role::ADMIN), Role::pending(Role::GROUPS_ADMIN)],
+            [Role::TEAMER, Role::EMPLOYEE, Role::pending(Role::HOUSE_MANAGER), Role::pending(Role::GROUPS_ADMIN)],
             $roles,
         );
-        self::assertSame([Role::TEAMER], Role::effectiveOnly($roles));
+        self::assertSame([Role::TEAMER, Role::EMPLOYEE], Role::effectiveOnly($roles));
     }
 
     public function testCustomerExpertClaimOnlyProducesANomination(): void
     {
-        $roles = Role::sync([], [Role::CUSTOMER_EXPERT]);
+        $roles = Role::sync([], [Role::EMPLOYEE, Role::CUSTOMER_EXPERT]);
 
-        self::assertSame([Role::pending(Role::CUSTOMER_EXPERT), Role::CUSTOMER], $roles);
-        self::assertSame([Role::CUSTOMER], Role::effectiveOnly($roles));
+        self::assertSame([Role::EMPLOYEE, Role::pending(Role::CUSTOMER_EXPERT)], $roles);
+        self::assertSame([Role::EMPLOYEE], Role::effectiveOnly($roles));
         self::assertSame(
-            [Role::CUSTOMER_EXPERT => 'KO-Experte'],
+            [Role::CUSTOMER_EXPERT => 'KO-Expert:in'],
             Role::nominatedFrom($roles),
         );
     }
 
-    public function testApprovedCustomerExpertDisplacesTheCustomerFallback(): void
+    public function testCustomerExpertCanBeApprovedForStaff(): void
     {
-        $roles = Role::approve([Role::pending(Role::CUSTOMER_EXPERT), Role::CUSTOMER], Role::CUSTOMER_EXPERT);
+        $roles = Role::approve([Role::EMPLOYEE, Role::pending(Role::CUSTOMER_EXPERT)], Role::CUSTOMER_EXPERT);
 
-        self::assertSame([Role::CUSTOMER_EXPERT], $roles);
+        self::assertSame([Role::EMPLOYEE, Role::CUSTOMER_EXPERT], $roles);
     }
 
     public function testApprovedRoleSurvivesTheNextSyncAndIsNotMarkedAgain(): void
     {
-        $roles = Role::sync([Role::TEAMER, Role::GROUPS_ADMIN], [Role::GROUPS_ADMIN, Role::TEAMER]);
+        $roles = Role::sync([Role::TEAMER, Role::HOUSE_MANAGER], [Role::HOUSE_MANAGER, Role::TEAMER]);
 
-        self::assertSame([Role::TEAMER, Role::GROUPS_ADMIN], $roles);
+        self::assertSame([Role::TEAMER, Role::HOUSE_MANAGER], $roles);
     }
 
     public function testRoleTheCrmNoLongerClaimsIsRevoked(): void
     {
         // Both halves go: BusPro is the source of truth for the granted role as much as for
         // the nomination.
-        $roles = Role::sync([Role::TEAMER, Role::ADMIN, Role::pending(Role::MANAGER)], [Role::TEAMER]);
+        $roles = Role::sync([Role::TEAMER, Role::GROUPS_ADMIN, Role::pending(Role::HOUSE_MANAGER)], [Role::TEAMER]);
 
         self::assertSame([Role::TEAMER], $roles);
     }
@@ -69,8 +70,8 @@ class RoleTest extends TestCase
         // The nomination stays visible — it is what an approver acts on — but grants nothing,
         // so the account is a customer in the meantime.
         self::assertSame(
-            [Role::pending(Role::ADMIN), Role::CUSTOMER],
-            Role::sync([], [Role::ADMIN]),
+            [Role::pending(Role::HOUSE_MANAGER), Role::CUSTOMER],
+            Role::sync([], [Role::HOUSE_MANAGER]),
         );
         self::assertSame([Role::CUSTOMER], Role::sync([], []));
     }
@@ -90,10 +91,10 @@ class RoleTest extends TestCase
 
     public function testApprovalTurnsTheNominationIntoTheRole(): void
     {
-        $roles = Role::approve([Role::pending(Role::ADMIN), Role::CUSTOMER], Role::ADMIN);
+        $roles = Role::approve([Role::pending(Role::HOUSE_MANAGER), Role::CUSTOMER], Role::HOUSE_MANAGER);
 
         // The customer fallback goes with it: the account now holds an effective role.
-        self::assertSame([Role::ADMIN], $roles);
+        self::assertSame([Role::HOUSE_MANAGER], $roles);
     }
 
     public function testApprovingARoleWithoutANominationIsRefused(): void
@@ -105,11 +106,11 @@ class RoleTest extends TestCase
 
     public function testEffectiveRolesExcludeNominationsAndTheImplicitRoleUser(): void
     {
-        $roles = [Role::USER, Role::TEAMER, Role::pending(Role::ADMIN)];
+        $roles = [Role::USER, Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)];
 
         self::assertSame([Role::TEAMER], Role::effectiveOnly($roles));
-        self::assertSame([Role::pending(Role::ADMIN)], Role::pendingOnly($roles));
-        self::assertSame([Role::ADMIN => 'Administration'], Role::nominatedFrom($roles));
+        self::assertSame([Role::pending(Role::HOUSE_MANAGER)], Role::pendingOnly($roles));
+        self::assertSame([Role::HOUSE_MANAGER => 'Hausleitung'], Role::nominatedFrom($roles));
     }
 
     public function testEmployeeIsGrantedOutrightAndDisplacesTheCustomerFallback(): void
@@ -133,6 +134,61 @@ class RoleTest extends TestCase
         );
     }
 
+    /**
+     * @return iterable<string, array{string}>
+     */
+    public static function employeeOnlyRoles(): iterable
+    {
+        foreach (Role::EMPLOYEE_ONLY as $role) {
+            yield $role => [$role];
+        }
+    }
+
+    #[DataProvider('employeeOnlyRoles')]
+    public function testEmployeeOnlyClaimWithoutEmployeeIsNotNominated(string $role): void
+    {
+        self::assertSame([Role::TEAMER], Role::sync([], [Role::TEAMER, $role]));
+    }
+
+    #[DataProvider('employeeOnlyRoles')]
+    public function testEmployeeOnlyRoleIsRevokedWithoutEmployee(string $role): void
+    {
+        // The CRM still claims it, but the account is no longer staff: the claim counts as not
+        // made, and a role approved back when it was staff goes with it.
+        self::assertSame(
+            [Role::TEAMER],
+            Role::sync([Role::TEAMER, Role::EMPLOYEE, $role], [Role::TEAMER, $role]),
+        );
+    }
+
+    #[DataProvider('employeeOnlyRoles')]
+    public function testEmployeeOnlyRoleSurvivesTheNextSyncForStaff(string $role): void
+    {
+        self::assertSame(
+            [Role::EMPLOYEE, $role],
+            Role::sync([Role::EMPLOYEE, $role], [Role::EMPLOYEE, $role]),
+        );
+    }
+
+    public function testHouseManagerDoesNotNeedEmployee(): void
+    {
+        // A Hausleitung signs in with the hotel's own address.
+        self::assertSame([Role::pending(Role::HOUSE_MANAGER), Role::CUSTOMER], Role::sync([], [Role::HOUSE_MANAGER]));
+        self::assertSame([Role::HOUSE_MANAGER], Role::sync([Role::HOUSE_MANAGER], [Role::HOUSE_MANAGER]));
+    }
+
+    public function testStaleEmployeeOnlyNominationWithoutEmployeeCannotBeApproved(): void
+    {
+        // A marker from before the rule, still stored until the account's next login.
+        $roles = [Role::TEAMER, Role::pending(Role::ADMIN)];
+
+        self::assertSame([], Role::nominatedFrom($roles));
+
+        $this->expectException(\InvalidArgumentException::class);
+
+        Role::approve($roles, Role::ADMIN);
+    }
+
     public function testEmployeeAndTeamerCoexist(): void
     {
         self::assertSame(
diff --git a/tests/Twig/AppRuntimeRoleLabelsTest.php b/tests/Twig/AppRuntimeRoleLabelsTest.php
index b31548d..268f5c2 100644
--- a/tests/Twig/AppRuntimeRoleLabelsTest.php
+++ b/tests/Twig/AppRuntimeRoleLabelsTest.php
@@ -26,10 +26,10 @@ class AppRuntimeRoleLabelsTest extends TestCase
 
     public function testNominationsAreListedApartFromTheEffectiveRoles(): void
     {
-        $roles = [Role::TEAMER, Role::pending(Role::ADMIN)];
+        $roles = [Role::TEAMER, Role::pending(Role::HOUSE_MANAGER)];
 
         self::assertSame(['Teamer:in'], $this->runtime()->effectiveRoles($roles));
-        self::assertSame(['Administration'], $this->runtime()->nominatedRoles($roles));
+        self::assertSame(['Hausleitung'], $this->runtime()->nominatedRoles($roles));
     }
 
     public function testUnknownRoleStaysVisible(): void